Website Created & Managed by Frankrose All rights Reserved 2009/10 Terms of use
Buy on line
The purchasing cycle
Initial enquiry, Quote, Complete order form and return.
On receipt of the completed order form you will give you detail of delivery date.
Once the item has been completed we will send you picture’s via an email of the item for your approval before an invoice is generated.
Once approval has been received an invoice will be generated via PayPal which will need to be paid in full before the item is dispatched,
Once payment has been received an email will be sent advising the dispatched date with the Royal mail recorded delivery dispatch number.
Once the item is received could you please confirm to me that you have received the item and that meet with your expectation.?
Customer support and service
You can contact Frankrose Woodworking via telephone (at local rate) Tel 01473 327196 our business hours are from Monday-Friday 9 am- 5 PM GMT. Saturday 9 am- PM GMT.
Outside these hours please feel free to leave a message or send us an email to Contact Us
Privacy Policy
Frankrose Woodworking is registered with the Data Protection Agency and is fully committed to protecting your privacy. We will only use any information that you supply for are own internal information. (In accordance with the Data Protection Act 1998.) If you have any questions/comments about privacy, please email Contact Us
Ordering and Payment
You may order via email, web or by phone. We can accept card payments via PayPal We accept payment from UK customers by cheque
Postal orders are also accepted. Please note: That stock goods will not be sent out until full payment is received and cleared. Where commissioned items are ordered work will begin on confirmation of an order but the good will not be dispatched until the full payment has been received and cleared. Trade order will be quoted individually.
We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid acceding to agreed credit terms. * The late Payment of Commercial Debts (Interest) Act 1998, as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.
Postage and Packaging
Postage, and Packaging is charge at cost.
Deliveries
Deliveries of stock items will normally be sent within two working days.
Bespoke items, you will be advised of a delivery date once the order has been completed.
UK Delivery is vial Royal Mail Recorded Delivery service.
When you take delivery of you goods, if there are even signs of damage on the packaging I would recommend that you do not sign for them until they have been thoroughly checked. If any damage is found see Damages below.
Damages
All products sent out from Frankrose Woodworking are securely wrapped and boxed. If damaged goods are received, please contact Frankrose Woodworking ASAP for advice. Tel 01473 327196 our business hours are from Monday-Friday 9 am-5 PM GMT. Saturday 9 am-1 PM GMT.
Outside these hours please feel free to sending us an email to Contact Us
and we will get back you on the next working day.
Returns
If, for any reason, the consumer is not happy with the products ordered, there is a seven day period, beginning on the day after the goods are received, to reject them. They should then be returned immediately to:
Frankrose Woodworking
5 Main Road
Chelmondiston
Ipswich
Suffolk
IP9 1 ea.
Return postage is the responsibility of the customer. If an order has been sent out and items are incorrect or missing, these will be exchanged/replaced immediately and the postage charges paid by Frankrose Woodworking. All returned products must arrive undamaged.
Please note – Commissioned items are only returnable at Frankrose Woodworking discretion, unless they have been manufactured to the wrong specification, through no fault of the customer. When ordering please double check that the dimensions you enter are correct.
Faulty Goods
In case of “faulty” goods, the Sale of Goods Act 1979 (as amended) established that the consumer is allowed a reasonable time within which to reject the goods for a full refund. We give a period of seven days from receipt of the goods, for the customer to reject the goods and return them for a refund.
Cancellations
Order of stock items may be cancelled without giving a reason and the cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is ended. Therefore, the cancellation period ends on the expiry of the second working day, beginning on the day after the consumer received the goods.
This does not apply to commissioned orders.
Terms & Conditions